When will I receive my order?
Your order will usually be delivered within 1-5 working days, subject to stock.
Certain products, including ladders will take up to 7 days for delivery, please check the product’s page for any additional delivery time information.
If delivery is going to take longer than 5 days we will contact you by email. You may cancel your order and receive a full refund, providing your order has not already been dispatched – A 20% re-stocking fee may apply. If you need your items within a specific time-frame, please call us before placing your order.
If there are items in your order which are out of stock we will send them, along with any other items ordered as soon as we can. If the item is permanently out of stock, we will contact you via telephone or email and arrange a refund.
Delivery will be free of charge if the total cost of goods within the order is of £150 or more, this offer extends to UK Mainland only. Orders which total a cost of below £150 or are outside of UK Mainland will be charged delivery depending on the shipping weight of the goods and the location of the delivery address. Delivery costs will be shown during the Checkout process.
Some areas within the UK may incur a higher delivery charge. We will contact you if your order will incur further delivery charges to arrange additional payment if you are happy to proceed, or to arrange a full refund.
We will send you an email when your order has been dispatched. Delivery should usually be expected the following working day after dispatch.
Delayed or lost orders
Any delivery period quoted by the company is provided as a guide for the customer. The company shall not be held responsible for any loss incurred by a customer due to delivery of the goods being outside of the period quoted.
If you haven’t received your order within the specified time or there is a problem with your order, please advise us at the earliest convenience on 0208 665 7899. Please have the Order ID and date the order was placed to hand.
Please be sure to enter the correct shipping details on our checkout page. Mistakes in your shipping address may result in additional charges if delivery needs to be re-booked to the revised shipping address. We will contact you to arrange payment before delivery is re-booked.
If someone, other than you, at the delivery address signs for the goods, we will be entitled to assume that person is authorised by you to accept the goods.
Any request to leave your delivery outside of your property, in a shed, outbuilding or other will not be granted as all deliveries must be signed for.
If you’d like us to arrange a named day delivery or an am or pm delivery please contact us.
We are unable to deliver to any destination outside of the UK.
Damages during transit
Please inspect your delivery on arrival. If there are any damages you can either refuse to accept the delivery or sign for as damaged. Claims for damaged goods cannot be made if the delivery has been signed for as received in good condition.
For details of our returns procedure please check our Terms & Conditions.